User Agreement
Pixy Shoppe is committed to offering you a secure and fair trading platform. To support this commitment, this user agreement and other relevant policies are formulated to set out the complete terms and conditions of service that govern your access to and use of our website and service and state our expectations of users and protection measures, which supersedes any prior written or oral agreements on the same subject matter.
Please read this Agreement carefully before clicking “Agree” in the registration process. Please read carefully and fully understand all terms, especially the clauses for disclaimer or limitation of liability, applicable law, and dispute resolution. The clauses for disclaimer or limitation of liability are in bold and underlined and you shall read them carefully.
You agree to accept all terms, conditions, policies, and statements set forth on or in the Pixy Shoppe website if you choose to use the services offered by us including all information, data, and products from this Site and the application. By registering on our website or purchasing from us, you are using our “Services” and agree to comply with the following terms and conditions, including other terms, conditions, and policies referenced by hyperlinks. These Terms of Use apply to all users of the site, including but not limited to visitors, suppliers, users, merchants, or content providers. Please read these Terms of Use carefully before visiting or using our website and applications. You agree to comply with these terms of use when accessing or using any parts of our website and application. If you do not agree to any terms of this agreement, you may not be able to access the site or applications or use any services.
Refund, Resend and Returns Policy
This refund policy is to be used as a resource by users who purchased a product from our site.
Please review the following policies carefully.
ALL DISPUTES SHALL BE ADDRESSED VIA EMAIL (sales@pixyshoppe.com).
We offer a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. The products need to be returned to us if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Pixy Shoppe will make a refund, resend, or accept the return for any of the following cases:
1. Products Damaged.
Pixy Shoppe offers a full refund or a replacement if packages arrived are badly damaged.
2. Orders Cancellation.
For orders cancellation, Pixy Shoppe offers a full refund before products are processed by warehouses.
a- After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
b- After payment, video and photo orders cannot be canceled as Pixy Shoppe has planned and prepared for you after payment.
Unacceptable Disputes
Pixy Shoppe shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Tracking information deleted by logistics companies or local post offices.